Privacy Policy

Neuroplasty Tokyo (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and manage personal and medical information provided through our website and inquiry form.

1. Information We Collect

• Name, age, and gender
• Nationality and country of residence
• Email address and phone number
• Preferred and available languages
• Diagnosis and medical history
• Date of onset or injury
• Surgical history and hospitalization history
• Current rehabilitation and treatment information
• Medication information
• Current symptoms and physical condition
• Daily activities and difficulties
• Rehabilitation goals
• Medical documents and images, such as CT, MRI, and X-ray images
• Preferred rehabilitation period, frequency, and schedule
• Accommodation information in Tokyo
• Any other information you voluntarily provide

2. Purpose of Use

• To understand your current condition and rehabilitation needs
• To assess whether our rehabilitation services may be appropriate for you
• To prepare and propose an individualized rehabilitation program
• To respond to your inquiries and communicate with you
• To arrange consultations and rehabilitation sessions when requested
• To provide and manage our rehabilitation services
• To improve the quality of our services
• To comply with applicable laws and regulations

3. Medical and Sensitive Personal Information

Because our pre-assessment form may ask for information such as diagnosis, medical history, medication, physical condition, and medical images, we may collect sensitive personal information.

4. Sharing of Personal Information

We will not sell or disclose your personal information to third parties for marketing purposes. We may share or entrust personal information with service providers when necessary to operate our services.

5. Use of External Services

We may use third-party services, such as Google Forms, to collect or manage information. These are processed in accordance with the respective provider's privacy policies.

6. Data Security

We take appropriate security measures to protect personal information, though no method of electronic storage is 100% secure.

7. Retention of Personal Information

We retain information only as long as reasonably necessary for business and legal purposes.

8. Your Rights

Subject to Japanese law, you may request disclosure, correction, or deletion of your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or laws.

10. Contact Us

If you have questions, please contact us through our website.

Last Updated: September 2026

隐私政策

Neuroplasty Tokyo（以下简称“我们”）尊重您的隐私，并致力于保护您的个人信息。本隐私政策说明我们如何收集、使用和管理您通过本网站及咨询表单提供的个人信息和医疗相关信息。

1. 我们收集的信息

• 姓名、年龄及性别
• 国籍及目前居住国家
• 电子邮箱地址及电话号码
• 可沟通的语言及首选语言
• 疾病诊断及病史
• 发病日期或受伤日期
• 手术史及住院经历
• 目前接受的康复治疗及相关信息
• 目前服用的药物信息
• 当前症状及身体状况
• 日常生活及目前遇到的困难
• 康复目标
• 医疗文件及影像资料，例如 CT、MRI、X 光等
• 希望接受康复治疗的时长、频率及时间安排
• 在东京期间的住宿信息
• 您主动提供的其他相关信息

2. 信息的使用目的

• 了解您的当前身体状况及康复需求
• 判断我们的康复服务是否适合您的情况
• 制定并提供个性化的康复方案
• 回复您的咨询并与您进行联系
• 根据您的需求安排咨询和康复治疗
• 提供和管理康复服务
• 改善我们的服务质量
• 遵守适用的法律法规

3. 医疗及敏感个人信息

由于我们的康复前评估表可能要求您提供诊断名称、病史、服药情况、身体状况以及医疗影像等信息，因此我们可能会收集医疗和健康相关的敏感个人信息。

提交表单即表示您同意我们为上述目的收集和使用您提供的医疗和健康相关信息。

4. 个人信息的共享

我们不会将您的个人信息出售给第三方。在提供服务、保存数据等必要的情况下，我们可能会将部分个人信息委托给相关服务提供商处理。

5. 第三方服务的使用

我们可能使用 Google Forms 等第三方服务。通过这些服务提交的信息，将根据相关服务提供商的条款及隐私政策进行处理。

6. 信息安全

我们将采取合理且适当的安全措施，防止个人信息遭到未经授权的访问、丢失、破坏、篡改或泄露。

7. 个人信息的保存期限

我们仅在实现本隐私政策所述的目的、履行法律义务以及管理业务所合理需要的期限内保存您的个人信息。

8. 您的权利

根据日本适用的法律法规，您可以依法申请查阅、更正、补充、删除或停止使用您的个人信息。

9. 隐私政策的修改

更新后的隐私政策将在本网站上公布。

10. 联系我们

如果您对个人信息的处理有任何疑问，请通过本网站提供的联系方式与我们联系。

最后更新日期：2026年9月